Shipping Policy — Vitacell

Last updated: September 14, 2026

Thank you for shopping with Vitacell. Below you will find how and when your order is processed and delivered.

Order processing time

• Orders are processed within 1 to 2 business days.
• Orders are not processed or shipped on weekends or public holidays. An order placed on Friday evening is processed the following Monday.
• During a launch, promotion or unusually high order volume, processing can take slightly longer. If that affects your order, we will email you.

Delivery time

• Most orders arrive 6 to 17 business days after purchase: 1 to 2 business days of processing plus 5 to 14 business days in transit.
• Delivery times vary by destination, shipping method and factors outside our control.
• Delays can occur through customs, the postal service or other circumstances we cannot influence. Delivery times are estimates and are not guaranteed.

Shipping rates

• Free standard shipping within the United States on orders over $70.
• All other orders ship at the rate calculated at checkout, based on your address and the size of your order.

Order tracking

Once your order ships, you will receive a confirmation email with a tracking number. Tracking can take up to 48 hours to show its first scan after you receive the number — that is normal and does not mean anything is wrong.

International shipping

• We ship worldwide.
• Delivery times outside the United States vary by country and depend on local customs processing.
• Import duties, taxes and customs fees are not included in your order total and are not covered by us. These are set by your local authorities and are your responsibility as the importer. If a parcel is refused or returned because charges were not paid, we can refund the product price minus shipping costs.
• Some countries restrict the import of dietary supplements. Please check your local rules before ordering. We cannot refund orders held or destroyed by customs for this reason.

Lost, delayed or undelivered parcels

If your tracking has not moved for more than 7 business days, or the carrier marks your parcel as delivered but you have not received it, email us at support@tryvitacell.com. We will open an investigation with the carrier and make it right.

Please make sure your shipping address is complete and correct at checkout. We cannot reroute a parcel once it has left our warehouse, and orders returned to us because of an incorrect address can be reshipped at your cost or refunded minus shipping.

Contact us

Questions about your order? Email our team at support@tryvitacell.com and we will help you out.

Jaro Supply LLC (d/b/a Vitacell) 2106 House Avenue, Suite 833 Cheyenne, Wyoming 82001 United States