Refund Policy — Vitacell

Last updated: September 14, 2026

Our 90-day money-back guarantee

You have 90 days from the date your order is delivered to request a refund. Because astaxanthin takes several weeks to build up, we want you to actually use it — so an opened bottle is not a problem. If you have taken Vitacell and you are not happy with how you feel, you are still covered.

The guarantee applies on a per-order basis and covers the purchase price you paid for the product. Original shipping charges are not refunded.

How to start a return or refund

Email us at support@tryvitacell.com with your order number and we will take it from there. No forms to fill in and no explanation required.

For unopened items, we may ask you to send them back before we issue the refund. For opened items, you do not need to return anything — for hygiene reasons we cannot restock them. If we do ask you to ship an item back, we will confirm the address and who covers the return shipping before you send anything. Items sent back without contacting us first cannot be processed.

Damages and wrong items

Please check your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, email us at support@tryvitacell.com with a photo and we will replace it or refund it. Nothing needs to be returned in that case.

Exceptions and non-returnable items

Gift cards cannot be returned or refunded.

We may decline a refund request where there are clear signs of abuse of the guarantee, such as repeated refunded orders from the same customer or address.

Subscriptions

Cancelling a subscription and requesting a refund are two separate things.

To stop future charges, cancel your subscription in your account or email us at support@tryvitacell.com before your next scheduled billing date. Cancellations received after your billing date take effect from the following period.

Orders that have already shipped remain covered by the 90-day guarantee described above.

European Union 14-day cooling off period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. To rely on this right, the item must be unopened and in its original sealed packaging. Under EU consumer law, sealed goods that are not suitable for return for health protection or hygiene reasons lose this right once the seal is broken. Our 90-day guarantee above continues to apply regardless and is more generous.

Refunds

Once your request is reviewed, we will let you know whether your refund has been approved. If approved, the refund goes back to your original payment method within 10 business days. Please allow extra time for your bank or card issuer to process and post it.

If more than 15 business days have passed since your refund was approved and you still see nothing, email us at support@tryvitacell.com and we will chase it.

Contact

Jaro Supply LLC (d/b/a Vitacell) 2106 House Avenue, Suite 833 Cheyenne, Wyoming 82001 United States support@tryvitacell.com